To all our customers, businesses and private individual clients, TQG IT service ensure that your privacy and protecting your privacy is a top priority.
The information we obtain from you includes:
Your contact details including:
First Name and Surname
Login and password for your computer (if necessary to service out of your site).
Non- personal identifiable information regarding your use of our website including:
The browser type
Time spent on the website
Geographic location of your IP
We use your contact information primarily in order to:
Contact you regarding booking of a repair or other IT service
Inform you concerning the progress of the repair; and
Letting you know when the repair or upgrade has been completed.
We need your login and password in order to access your computer to undertake the work that is required. We also need to access your computer to check that the repair has been successful.
You information will only be used (for the above purposes) by TQG IT service staff and our select few handpicked and trustworthy sub-contractors. We do not share your personal information with any other third parties including businesses, organisations and individuals.
The non-personal identifiable information we collect regarding your visit to our website is used only in an amalgamated form. It is used by us internally to use to improve user website experience. We use the information to gauge traffic to our website and assess trends in usage etc. This is commonly undertaken practise by many businesses with websites. This information will only be used by the owners of TQG IT service.
We reserve the right of refusal for any repair or IT services job that for any reason. We do not have to provide an explanation for this refusal.
If we suspect that a computer provided to us for repair is stolen property it is our legal responsibility to report our suspicions to the appropriate authorities.
It is also our legal responsibility to report any other illegal activity that is discovered as part of the computer repair process. This includes any videos, photos or correspondence related to child pornography, domestic abuse and rape etc.
TQG IT service ensure the privacy of your information. We will never copy personal information, software and files which are outside the requirements of the repair job. Nor would we copy any information without a client’s consent.
All backups made as required for repairs, data retrieval, and new computer builds etc will be destroyed once the necessary use has been made of them. Except for the copy that we provide to you, the client.